Managed Security Services Handle Incident Investigations
A managed security service provider is a third-party company that oversees an organization’s network and information systems. This type of service typically includes round-the-clock monitoring and management, identifying and investigating incidents and responding to threats, along with providing training and conducting cybersecurity assessments. It’s a popular alternative to an internal security operations center (SOC) because it can be cost-effective and is usually less cumbersome than setting up, staffing, and operating such an infrastructure in-house.
With cyberattacks making headlines on a regular basis and an industry-wide shortage of cybersecurity talent, it’s imperative that organizations prioritize protecting their assets and information. For many businesses, building and maintaining an in-house team is a challenge that takes time and resources away from core business functions. This is why so many are turning to third-party providers, known as managed security service provider vendors, to handle their cybersecurity needs. These companies can offer everything from baseline system monitoring to fully managed security as a service (SOCaaS) offerings that can manage an entire IT function.
MSS vendors are well-versed in the latest cybersecurity trends and attack methodologies. They use this knowledge to provide the best possible support for their clients. They’re also on the lookout for new technologies and security tools that can improve their customers’ protection capabilities.
How Managed Security Services Handle Incident Investigations
In addition to implementing new technology, MSSs are often on the hunt for vulnerabilities that attackers can exploit. To do this, they conduct vulnerability scanning of the networks they’re charged with protecting. This can include identifying obvious targets for cybercriminals, such as workspaces and sensitive data. They’re also able to locate vulnerabilities that may be inside or adjacent to an attack surface, or even a few degrees removed from the target.
When an incident is detected, it’s essential that the MSS responds quickly and efficiently. This can involve isolating the affected area or shutting down services to contain the infection and minimize damage. It can also include conducting forensic analysis, remediation efforts, and recovery efforts like restoring files from backups.
It’s important to consider the level of response an MSS provides in deciding whether it’s the right fit for your business. For example, a full end-to-end response involves the vendor having deeper access to your organizational systems and potentially, sensitive information. This type of response isn’t for every organization, and can be more costly than a lighter response, such as warnings or alerts, which are quick to implement and have limited privacy impact.
When choosing an MSS, be sure to select one that places a high value on open communication. This ensures that they have a complete understanding of your IT environment and security goals, which will enable them to protect your business against the latest cyberattacks. You want an MSS that will work with you as a partner, and communicates frequently to keep you updated on their progress. This way, you can be confident that your MSS is working diligently to safeguard your business from the latest threats.
